Problems with the network connection in your room? Did your WLAN or VPN connection stop working? Contact the SNT Helpdesk! They will help you to the best of their ability.
The helpdesk is open on weekdays from 10:00 through 17:00 and can be find in the Citadel together with the LISA servicedesk and the Notebook Service Centre. You can also contact us via phone and e-mail.
- Phone: 053 - 489 3266
- E-mail: firstname.lastname@example.org
- Facebook: SNT Helpdesk
- Location: ICT Servicedesks, Citadel
Helpdesk: opening hours
The helpdesk is open between the following hours:
- Weekdays: 10:00 through 17:00
- Lecture-free weeks and exam weeks: 10:00 through 13:30
- Weekends, Sundays and holidays: closed
Sometimes the SNT Helpdesk needs to change their opening hours. We'll always communicate this on our public Facebook page. You don't need a Facebook account to see these announcements.
Lecture-free weeks (like the summer and christmas holidays). These hours include the weeks indicated as "selfstudy for finishing modules".
Holidays in this case are holidays like Christmas, Liberation Day and Easter. Note that the university also has some additional days on which the university is closed that do not coincide with a holiday. You can find all of these on the academic calendars.