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Helpdesk pages

About

The SNT Helpdesk is closed since 1 January 2021. For questions regadering SNT services (e.g. Hornet or vColo) see the contact page. For questions regarding your internet connection, please contact the LISA Servicedesk.

Helpdesk - Contact Details

The SNT Helpdesk is closed since 1 January 2021. For questions regadering SNT services (e.g. Hornet or vColo) see the contact page. For questions regarding your internet connection, please contact the LISA Servicedesk.

Frequently Asked Questions

What is Quarantainenet? Quarantainenet is the name given to the place where users end up when they are barred from the Internet. The user can find out why he has been barred by retrieving a web page. For more information see Quarantainenet home page. Why am I a member of SNT? Al…

Privacy

Your privacy is very important to us. To offer the Digital Administration System (DAS), Studenten Net Twente (SNT), in collaboration with the Library, ICT Services and Archive department of the University of Twente (LISA), processes the following personal data: Name and address…

Domain names

This text will attempt to clarify the domain name policy of the University of Twente. The official rules of LISA can be found here. The primary rule LISA has determined that in DNS, no references whatsoever, other than with prior permission, may be made to IP numbers under 130.8…

AUP In Practice

An English version will be available shortly.